Refund Policy

At NUMID, we want you to be satisfied with your purchase. This Refund Policy explains when and how you may request a refund for coin purchases made through the Service.

1. Virtual Currency (Coins)

NUMID uses a virtual currency called "Coins" for in-app transactions. Coins are purchased with real money and used to perform paid actions within the app.

Coins are generally non-refundable once they have been used (e.g., to perform a search, reveal a name, or remove a number from results).

2. Eligible Refund Situations

You may be eligible for a refund in the following situations:

• Unused coins within 14 days: If you purchased a coin pack and have not used any of the coins, you may request a full refund within 14 days of the purchase date.
• Technical errors: If a technical error caused coins to be deducted from your balance without successfully completing the intended action, we will restore the coins or issue a refund.
• Duplicate purchase: If you were charged twice for the same transaction due to a technical issue.
• Unauthorized purchase: If a purchase was made on your account without your authorization and you report it within 30 days.

3. Non-Refundable Situations

Refunds will NOT be issued in the following situations:

• Coins that have been fully or partially used
• Free coins earned through referrals, contact uploads, or promotions
• Dissatisfaction with search results (results reflect real data in our index at the time of search)
• Account suspension or termination due to violation of our Terms of Service
• Change of mind after a coin pack has been purchased and used
• Requests made more than 14 days after purchase (except for unauthorized transactions reported within 30 days)

4. In-App Store Purchases

If you purchased coins through the Apple App Store or Google Play Store, the purchase is subject to the refund policies of those platforms. You must request refunds for App Store purchases directly through Apple and for Google Play purchases directly through Google. We are unable to issue refunds for transactions processed by third-party app stores.

• Apple App Store: Request a refund from Apple
• Google Play Store: Request a refund from Google

5. How to Request a Refund

To request a refund for an eligible purchase, please contact us within the applicable time window:

• Email: hamzamassaoui@gmail.com
• Subject line: "Refund Request — [your phone number]"
• Include: your registered phone number, the date of purchase, the coin pack purchased, and the reason for your refund request.

We will respond within 3–5 business days. Approved refunds will be issued to your original payment method within 7–10 business days, depending on your bank or payment provider.

6. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

7. Contact Us

For refund-related questions, please reach out:

• Email: hamzamassaoui@gmail.com
• Website: numidapp.co